CEO's Office

The CEO’s Office includes the CEO, personal assistants to the CEO, business development specialists, the head of innovation, the Data Protection Officer and the Customers' Ombudsman. Human Resources, Marketing, Communications, Investor Relations, Credit Management and Compliance also belong to the CEO’s Office.


The main tasks of the CEO's Office involve general assistance to the CEO and the organization and administration of board and committee meetings. Business development is responsible for development and short-term and long-term strategic planning, as well as administering innovation projects such as Startup Reykjavík and Startup Energy Reykjavík. The Customers’ Ombudsman is responsible for analyzing and following up on recovery cases involving retail and corporate customers. Arion Bank’s Data protection officer operates in line with Arion Bank’s data protection policy. The policy specifies which personal data the Bank may collect, for what purpose, how long this data can be stored, who it may be passed on to and how the security of the data is guaranteed. 

The majority of the Bank's assets in listed and unlisted companies are also administered by the CEO's office.

Human Resources is a united team with a clear vision and the expertise to communicate the Bank's strategy. Human Resources offers advice and support when recruiting employees and helps develop leadership skills and nurtures employees' abilities. Human Resources encourages professional development, continuous improvement and greater job satisfaction. Human Resources is a goal-oriented division which supports the Bank’s strategy by connecting people and placing customer experience at the heart of what we do.

The role of Marketing is to support the development of long-term relationships with the Bank’s customers through focused marketing and effective communication. Marketing is in line with the Bank’s strategy and future vision and involves marketing products and services, event management and internal marketing, while at the same time nurturing the Bank’s image and brand.

Communications is responsible for public relations and external and internal communications. Communications also project manages sustainability at the Bank.

Investor Relations is responsible for providing investors with good, timely and relevant information to enable them to understand the business.

The role of Compliance is to apply effective precautionary measures to ensure that operations are in compliance at all times with the law, regulations and good business practices, and to foster an affirmative corporate culture in this respect. Further information on Compliance at Arion Bank can be seen here.

Credit Management is involved in all the Bank’s main loan cases and its aim is to guarantee a comprehensive overview of the Bank’s loan portfolio. Credit Management has representatives on all the Bank’s credit committees and the head of the department is a member of the Board Credit Committee. Credit Management is made up of credit managers who work closely with account managers to analyze individual loan cases, and specialists who submit written recommendations on cases to be decided upon by the Bank’s credit committees. The department also helps develop and makes proposals on the Bank’s credit rules.